WORKPLACE SUPPORT HUB
Centralized Workplace Request & Support System
Launched: March 2025
Platform: Lark Approval
Role: Project Manager
Project overview
Previously, workplace support requests were submitted through multiple channels, including personal messages, making it difficult to consolidate information, track progress, and ensure timely resolution.
To improve employee experience and operational efficiency, I developed Workplace Support Hub using Lark Approval, centralizing the submission, categorization, assignment, and tracking of workplace support requests.
MY RESPONSIBILITY
- Needs Assessment: Identified gaps in the existing request submission and handling process.
- System Design: Designed request workflows, assignments, and status tracking in Lark Approval.
- Implementation & Improvement: Guided employees through the system and continuously refined workflows based on actual needs.
PROJECT OUTCOMES
- 400+ requests received, handled, and tracked through the system.
- 2 hours: Maximum response time.
- 48 hours: Average resolution time.
- 82%: On-time resolution rate.
